01
System design
Specification, cause-and-effect and loop loading for Gent installations — designed against EN54 from day one, not bolted on at commissioning.
Brief us on a design
Services
Design, install and commission — new Gent sites across the UK.
Approved Gent System Integrator and Honeywell Gent Platinum Partner, founder-led with 30+ years of hands-on Gent design and commissioning. Our day-to-day work is winning and delivering new Gent installations — new builds, major refits and estate expansions — with long-term technical support behind the engineering once the system is live.
Eight services, one engineering team.
From early-stage cause-and-effect through to commissioning, training and long-term support — every step is owned by the same Gent engineers, backed by stock on the shelf.
02
Install
Our own engineers — new builds, refits and phased handovers across commercial, industrial, education and healthcare sites. No subcontracted unknowns.
Discuss an install03
Commissioning
On-site commissioning of Vigilon, Vigilon Plus and Nano with Gent diagnostic tooling — full handover docs, signed off cleanly first time.
Book a commissioning visit04
Handover & training
Documented handover and end-user training so the duty team understands the system end-to-end — operation, maintenance and routine testing, not just where the password is stored.
Arrange training05
System Integrator status
Formally authorised Gent by Honeywell System Integrator — covering specification through to commissioning and handover on Gent installations.
About our accreditations06
Stock backbone
1,100+ Gent SKUs on the shelf — including parts Gent themselves are currently short on. Mainland UK, same-day dispatch on most line items.
Browse Gent stock07
Long-term support & upgrades
Continued engineering on the sites we've commissioned — programming changes, expansions, plus phased panel upgrades when an estate is genuinely ready to move on.
Plan a support package08
Technical support
Fault-finding and compatibility advice across current and legacy Gent panels — including Compact, V3 and S3 era equipment that other suppliers may no longer support.
Call for tech supportThe detail that gets people out alive.
70
of people respond to a voice alarm within 30 seconds, versus only 13% who respond to a conventional sounder in the same window.
— BS 5839-8 / BRE evacuation research
Three jobs, three outcomes.
A small sample of recent Gent commissioning and support work. Sectors and outcomes are real; names are kept out by request.
Hospitality · Leeds
14-storey hotel, phased evacuation commissioned to deadline.
A new-build hotel needed phased-evacuation cause-and-effect commissioned to a tight handover date. We were brought in to take it over the line.
Full cause-and-effect programmed across all 14 floors and signed off within days — handover held its date.
Healthcare · Coventry
Residential care home, recurring fault cleared in one visit.
A care home had been chasing intermittent panel faults for around a year. They needed dependable detection back on before the next BS 5839 service.
Diagnosed and cleared on the first site visit — system restored to full compliance.
Trade supply · UK-wide
Same-day dispatch on legacy Gent spares.
Fire safety contractors routinely come to us for legacy Gent parts — Compact, V3 and S3 era — that other UK suppliers no longer hold.
1,100+ SKUs on the shelf, same-day dispatch on most line items, mainland UK.
Common questions about working with a Gent System Integrator.
What services does Midland Fire Direct provide?
Midland Fire Direct provides fire alarm system supply, installation, commissioning, technical support, lifecycle replacement, and upgrade services across a range of Honeywell fire systems. Our team has over 30 years of hands-on industry experience working with commercial and industrial fire alarm systems throughout the UK.
Are you an approved Gent System Integrator?
Yes. Midland Fire Direct is an approved Gent by Honeywell System Integrator. We support customers with system supply, commissioning, upgrades, replacement devices, technical support and lifecycle management for both existing and new Gent systems.
What is the Honeywell Gent Platinum Partner programme?
Platinum Partner is the top tier of Gent by Honeywell's UK approved partner network. Platinum Partners hold the highest level of training, technical competence and customer service standards across the Gent product range, including Vigilon, Nano, S-Quad, S-Cubed and S4 interfaces.
Do you only supply fire alarm equipment?
No. While we supply a wide range of fire alarm products and replacement equipment, we also provide installation, commissioning, upgrade support and technical services.
What fire alarm brands do you work with?
In addition to Gent by Honeywell, we support a range of other Honeywell fire and life-safety products including:
- Morley-IAS
- Xtralis (VESDA)
- FAAST aspirating smoke detection
- Li-ion Tamer lithium-ion off-gas detection
- EVCS and disabled refuge systems
- Associated fire alarm interfaces and detection technologies
Can you help upgrade existing fire alarm systems?
Yes. We regularly assist customers with system upgrades, panel replacements, phased migrations and lifecycle replacement planning for existing fire alarm installations.
Do Gent systems support backwards compatibility?
In many cases, yes. One of the advantages of Gent by Honeywell systems is their long-term compatibility approach, which can help reduce disruption during upgrades and lifecycle replacement projects. Compatibility depends on the age and configuration of the existing system, and we can advise on the best upgrade route.
Can you help with obsolete or discontinued systems?
Yes. While some older equipment may no longer be available, we can normally recommend suitable upgrade paths or replacement solutions — typically a current device with a software upgrade, or a new panel where appropriate. Many Gent by Honeywell systems maintain strong backwards compatibility, allowing phased upgrades or integration with newer equipment.
Do you provide commissioning services?
Yes. We provide commissioning and technical support services for selected fire alarm systems and upgrade projects.
Can you provide technical support for existing systems?
Yes. We support customers with fault finding, replacement devices, compatibility advice and upgrade guidance across a wide range of Honeywell fire systems.
Do you work on commercial fire alarm systems?
Yes. We work across commercial, industrial, residential, education, healthcare and mixed-use environments throughout the UK. For a quote on a specific project, use our quote page or call 0844 997 0001.
Working on a Gent project?
Talk to the engineers who'll actually be on the job — from design through to commissioning and long after handover.